Tips on Choosing a New Business Phone System If you own a business, you may recognize your phone system as the business’ lifeline to customers, suppliers, and the rest of the world. It’s therefore absolutely necessary to have a telephone system that can facilitate efficient communication within the organization beyond. The wrong system may come with serious repercussions, such a breakdown in communication between you and your customers and suppliers. So how does one know what phone system is the right one for their business? The tips below should be of help: Plan for staff At this moment, how many staff members do you have? Approximately how many do you expect to have in two to three years’ time? It’s important to know how many employees are going to need phones now and in the near feature. It’s important that you choose a solution that will scale without difficulties if you expect your business to grow quickly. This is in order to avoid the high cost of switching in the event that the old system cannot scale properly.
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Determine features required
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Which features are essential to your telecom needs? Would you like to have an auto-attendant feature that connects a customer to the individual they’re looking for? Would you also like to have call forwarding and conference calling features? How about getting transcripts of voice messages in your email through a voicemail-to-email feature? Have a discussion with your employees about the features they need most. Bear in mind that some of these features may not be necessary, and will only serve to inflate costs. Choose your telecom technology You’ll need to decide between PBX systems and VoIP phone systems. PBX systems use a centralized piece of equipment to route calls to the correct person or department. They are more expensive to acquire and require experts to program them. Their main advantage is that they scale well as you only need to buy additional handsets, which are relatively cheap. VoIP systems do not have that centralized piece of equipment. They are easier to use, and are the best option for businesses with several locations. However, the cost of each handset is relatively high. When choosing between the two systems, you will need to consider your long-term staffing plans. On-premises vs. cloud/hosted systems There are many companies today offering hosted or cloud-based telephone services. The good thing about this solution is that it requires a low capital expenditure–you only need to purchase IP telephones, as the rest of the infrastructure is handled by the service provider. You’ll then have to pay a monthly subscription fee to access the services. The chief downside to this arrangement is that you have no control over the phone service so you’ll have to wait for the provider to fix any technical issues that may come up.